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Tambunan, Rulita Hermawanti (2023) Pengaruh Peran E-Service Quality Dan E-Trust Terhadap E-Loyalty Konsumen (Studi Kasus Pada Gen Y Pengguna Aplikasi Bank Digital Di Jakarta). S1 thesis, STIE Indonesia Banking School.
Tambunan, Rulita Hermawanti (2017) Laporan Praktik Kerja Mahasiswa Divisi Network And Distribtion PT. Keb Hana Bank Indonesia. Project Report. KEB Hana Bank Indonesia, Jakarta. (Unpublished)