Simatupang, Batara Maju (2021) The Future and Challenges of the Indonesian Banking Industry in the Digital Era. In: the 2nd Economics and Business International Conference, 24 October 2019, Medan Sumatera Utara Indonesia.
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B. Simatupang, Penilaian Peer Review Sirait 2019 The Future and the Challenges of the Indonesian Banking Industry in the Digital Era SCITEPRESS.pdf Download (2MB) | Preview |
Abstract
This article focuses on researching the IT challenges faced by the Indonesian banking industry in the digital age. The rapid development of technology has provided benefits for the banking sector in integrating technology to meet the demands of its customers. Although, this advantage comes with its challenges, as with the emergence of the fintech (financial technology) industry. This study uses an action research method, which is applied to identify challenges faced by conventional banks and provide solutions to overcome the identified challenges. Based on the analysis, it was found that conventional banks have a gap between their digital products and the expectations of their customers; in which majority of the respondent is engaging in the implementation of an open application programming interface (API) to facilitate the digital banking activities of its customers via the software and the web-service product created by the Indonesian conventional banks. The implication is that the IT gap between banking services and their customers must be overcome. For this reason, it is recommended that conventional banks work together in order to meet customer expectations, and/or banks can use a customer-centric approach in product development.
| Item Type: | Conference or Workshop Item (Paper) |
|---|---|
| Subjects: | H Social Sciences > HF Commerce H Social Sciences > HF Commerce > HF5001 Business H Social Sciences > HJ Public Finance |
| Divisions: | Prodi S1 Manajemen |
| Depositing User: | Mr. Batara Maju Simatupang |
| Date Deposited: | 23 Aug 2022 05:18 |
| Last Modified: | 23 Aug 2022 05:19 |
| URI: | http://repository.ibs.ac.id/id/eprint/5176 |
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