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Maharani, Andi Novianti (2018) Analisa Pengaruh Operative Aspect, Physical Aspect, New Technologies, Human Aspect Terhadap Customer Experience, Customer Satisfaction Dan Customer Loyalty Bank Syariah Di Indonesia. S2 thesis, STIE Indonesia Banking School.
Wulandari, Nuri and Maharani, Andi Novianti (2018) The Service Quality Drivers of Customer Experience; The Case of Islamic Banks in Indonesia Industry. Ecoforum Journal, 7 (2). pp. 507-514. ISSN 2344-2174