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Herliani, Herliani (2021) Faktor Pendorong E-Satisfaction & E-Trust Serta Implikasinya Pada Customer Loyalty Suatu Penelitian Pada Aplikasi Grab Groceries. S1 thesis, STIE Indonesia Banking School.
Herliani, Herliani and Rofianto, Whony E-Satisfaction & E-Trust Driving Factors and Its Implications on Customer Loyalty: A Research on The Groceries Application. In: 8th International Seminar & Conference on Learning Organisation, 11 November 2020, Bandung, West Java, Indonesia.