Analisis Pengaruh Kualitas Pelayanan, Harga Dan Fasilitas Terhadap Kepuasan Pasien Rawat Jalan Pada Rumah Sakit Ibu dan Anak Andhika Jakarta

Fitria, Dian Nurul (2017) Analisis Pengaruh Kualitas Pelayanan, Harga Dan Fasilitas Terhadap Kepuasan Pasien Rawat Jalan Pada Rumah Sakit Ibu dan Anak Andhika Jakarta. S1 thesis, STIE Indonesia Banking School.

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Official URL: http://lib.ibs.ac.id/index.php?p=show_detail&id=33...

Abstract

Customer satisfaction is one element that is very important for customers to consume a service. Consumer satisfaction is a requirement that must be met to be able successful companies create and retain customers. If the customer is not satisfied then it is very likely the patient will be moved to other health care providers. The purpose of this study was to determine the effect of service quality, price and facilities to client satisfaction RSIA Andhika Jakarta partially or simultaneously. The samples used in this study were 100 respondents to the sampling technique using a non-probability sampling. Mechanical analysis of this study using multiple linear regression analysis. The results showed that the quality of service and price effect on patient satisfaction RSIA Andhika Jakarta, while facility did not significantly influence patient satisfaction RSIA Andhika Jakarta. Results of research on the data visible F count 13.745 or greater than the F table value of 2.70 which means that there are three independent variables influence of quality of service (X1), price (X2) and facilities (X3). It reinforced the value of the probability p-value (significance) of 0.000 or less than the tolerance value alpha of 0.05 (5%). Therefore, based on these results reject Ho and accept Ha stating there is significant influence between quality of service (X1), price (X2) and facilities (X3). Keywords: service quality, price, facilities, consumer satisfaction.

Item Type: Thesis (S1)
Subjects: H Social Sciences > HD Industries. Land use. Labor > HD28 Management. Industrial Management
Divisions: KODEPRODI61201#Manajemen
Depositing User: Ms Dyta Medina
Date Deposited: 02 Jul 2020 06:07
Last Modified: 31 Aug 2020 04:35
URI: http://repository.ibs.ac.id/id/eprint/463

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